Returns Policy
Cicli Sport only sell quality unused products.We check your order thoroughly before we send it out to make sure everything is in perfect condition, and we package your items carefully so they don’t get damaged in transit. However, if you need to return an item purchased from Cicli Sport, we will happily exchange it or give you a refund (see below for T's and C's).
We offer a 30 day returns period from date of purchase. Please contact us first before returning any items.
We will replace or refund any items which don't fit or are unsuitable only if the goods are unused and in a saleable condition with original packaging intact. If you are returning items which are unsuitable or don't fit, You (the consumer) are responsible for the cost of return delivery of the goods and the cost of delivery of the replacement item (where a replacement is requested).
Customers have the right to return to us any goods for a full refund of the purchase price of the goods within a period of 30 working days from the point of delivery, in accordance with UK law. However, if you wish to exercise this right, please inform us in advance.
The costs of return shipping are at Your (the consumer) expense and no refund will be issued for the cost of delivery of goods to you in the first instance. It is the customers responsibility to ensure that any parts being ordered are ordered correctly.
It is Your (the customers) responsibility to inspect your goods upon receipt to ensure they are what you have ordered. If no issues are raised on receipt of your goods or once goods have been used it will be considered an acknowledgement that you are happy and that items are as expected.
Goods must be returned unused and in the same condition as when they left our premises. It is your responsibility to ensure that goods are packaged well enough that they won't be damaged in transit.All items sold by Ciclisport are verified to be new, unused items.A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. We try to accept all reasonable returns. In the event that an item returned to us is in an unsaleable condition, we may have to send it back to you. In this case you will NOT receive a refund.
You (the consumer) are legally obliged to ensure adequate security of the goods until received by us, and it is therefore recommended that they be returned using a "signed for" and "insured" service. If you fail to return the cancelled goods, we may have to arrange collection at your cost.
Warranties
Cicli Sport does not provide warranties against failure or damage due to misuse such as (but not limited to):
- incorrect installation
- poor maintenance
- abuse or neglect
- using the product for something other than its intended purpose
- alteration of the product.
Other circumstances that are not covered under warranty include (but are not limited to):
1. General wear and tear on:
- tyres
- inner tubes
- brakes
- brake and gear cables
- brake pads
- light bulbs
- chain rings
- chains
- cassettes
- rims
- batteries etc
2.Corrosion and/or deterioration that occurs after extended use.
3. You are not the original purchase owner.
4. You have no / an invalid proof of purchase.
Postage and packaging costs incurred when applying for warranty items are not covered by warranty. Any items being returned under warranty must be suitably cleaned in advance of being returned. Failure to do this may severely delay or invalidate your warranty claim.
This does not effect your statutory consumer rights (as governed under UK law).
Sale Conditions & Currencies
All transactions will be made inGBPSterling (£). Your card provider may charge you transaction and currency conversion fees on any transactions conducted on foreigncards (credit/ debit cards issued outside of the UK) for which Cicli Sport assume no responsibility. The amount charged to your card may be your local currency equivalent of the £GBP amount charged following currency conversion. To check the exchange rate you will be charged, please contact your card issuer.
Refunds will only be returned to the original payment method – this may take up to 10 days to appear depending on how you paid.
In Store Returns Policy
For items purchased in our offline store, we offer a “no-hassle” returns policy and are happy to accept items back in their original, resaleable condition, having their original packagaingand in an unused/ unworn state within 28 days of purchase date, for a refund or exchange. Goods must be presented in store with original proof of purchase from Cicli Sport, Moneymore.
We regret that we cannot offer refunds or exchanges on goods bought elsewhere.